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Privacy Notice

Privacy Notice

Your Good HR Guardian takes confidentiality and data protection very seriously. Please read the privacy statement below.

This privacy notice applies between you, the User of this Website, and Caroline Leahy trading as Your Good HR Guardian, the owner and provider of this Website. Your Good HR Guardian takes the privacy of your information very seriously. This privacy notice applies to our use of any and all Data collected by Your Good HR Guardian or provided by you in relation to your use of the Website and/or its services.

This privacy notice should be read alongside, and in addition to, our Terms of Use.

Definitions and interpretation:

1. In this privacy notice, the following definitions are used:


Collectively all information that you submit to Caroline Leahy trading as Your Good HR Guardian via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;


A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;


The General Data Protection Regulation (EU) 2016/679;

Caroline Leahy trading as Your Good HR Guardian; we or us

Caroline Leahy trading as Your Good HR Guardian of Pollards Hill South, London;  

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

Any third party that accesses the Website and is not either (i) employed by Caroline Leahy trading as Your Good HR Guardian and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Caroline Leahy trading as Your Good HR Guardian and accessing the Website in connection with the provision of such services; and


The website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy notice, unless the context requires a different interpretation:

  1. the singular includes the plural and vice versa;

  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy notice;

  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;

  4. "including" is understood to mean "including without limitation";

  5. reference to any statutory provision includes any modification or amendment of it;

  6. the headings and sub-headings do not form part of this privacy notice.

Scope of this privacy notice

3. This privacy notice applies only to the actions of Caroline Leahy trading as Your Good HR Guardian and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Caroline Leahy trading as Your Good HR Guardian is the "data controller". This means that Caroline Leahy trading as Your Good HR Guardian determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:

  1. name;

  2. date of birth or age;

  3. gender;

  4. job title and employer;

  5. profession;

  6. contact Information such as email addresses, address and telephone numbers;

  7. demographic information such as postcode, preferences and interests;

  8. financial information such as credit/debit card numbers;

  9. IP address (automatically collected);

  10. web browser type and version (automatically collected);

  11. operating system (automatically collected);

  12. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

in each case, in accordance with this privacy notice.

13. employment details

How we collect Data

6. We collect Data in the following ways:

  1. data is given to us by you; and

  2. data is collected automatically.

Data that is given to us by you

7. Caroline Leahy trading as Your Good HR Guardian will collect your Data in a number of ways, for example:

  1. when you contact us through the Website, by telephone, e-mail or through any other means;

  2. when you register with us to receive services;

  3. when you enter a promotion through a social media channel;

  4. when you make payments to Your Good HR Guardian, through this Website or otherwise;

  5. when you elect to receive marketing communications from Your Good HR Guardian;

  6. when you use the services of Your Good HR Guardian;

in each case, in accordance with this privacy notice.

Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:

  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. internal record keeping;

  2. improvement of our services;

  3. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy notice.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

  1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular service, and we are marketing similar services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

  2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

  3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

13. We may share your Data with the following groups of people for the following reasons:

  1. our employees and/or professional advisors - to obtain further advice from professional advisers if required;

in each case, in accordance with this privacy notice.

Keeping Data secure

14. We will use technical and organisational measures to safeguard your Data, for example:

  1. we store your Data on secure servers.

  2. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

15.Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:

16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data retention

17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy notice or until you request that the Data be deleted.

18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

19. You have the following rights in relation to your Data:

  1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

  2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

  3. Right to erase - the right to request that we delete or remove your Data from our systems.

  4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

  5. Right to data portability - the right to request that we move, copy or transfer your Data.

  6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:

21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at

22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy notice does not extend to your use of such websites. You are advised to read the privacy notice or statement of other websites prior to using them.

Changes of business ownership and control

24. Caroline Leahy trading as Your Good HR Guardian may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Caroline Leahy trading as Your Good HR Guardian. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy notice, be permitted to use the Data for the purposes for which it was originally supplied to us.

25. We may also disclose Data to a prospective purchaser of our business or any part of it.

26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


27. This Website may place and access certain Cookies on your computer.     Caroline Leahy trading as Your Good HR Guardian uses Cookies to improve your experience of using the Website and to improve our range of services.  Caroline Leahy trading as Your Good HR Guardian has taken steps to ensure that your privacy is protected and respected at all times.

28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Caroline Leahy trading as Your Good HR Guardian to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

30. This Website may place the following Cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

32. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

34. For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.


35. You may not transfer any of your rights under this privacy notice to any other person. We may transfer our rights under this privacy notice where we reasonably believe your rights will not be affected.

36. If any court or competent authority finds that any provision of this privacy notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy notice will not be affected.

37. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

38. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy notice

39. Caroline Leahy trading as Your Good HR Guardian reserves the right to change this privacy notice as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy notice on your first use of the Website following the alterations.  
40. You may contact Caroline Leahy trading as Your Good HR Guardian by email at

Terms of Use

Terms of Use

Please read all of these terms of use.

As we can accept your purchase and make a legally enforceable agreement without further reference to you, you must read these terms of conditions to make sure that they contain all that you want and nothing that you are not happy with. 


1.These Terms of Use will apply to the purchase of the services and goods by you (the Customer or you). We are Caroline Leahy trading as Your Good HR Guardian of Pollards Hill South, London, with email address;    (the Supplier or us or we).

2.These are the terms on which we sell all Services to you.  By ordering any of the Services, you agree to be bound by these Terms of Use.  You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.


3.Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

4.Contract means the legally-binding agreement between you and us for the supply of the Services;

5.Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;

6.Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

7.Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;

8.Order means the Customer's order for the Services from the Supplier as submitted following the step by step process set out on the Website;

9.Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

10.Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;

11.Website means our website on which the Services are advertised.


12.The description of the Services and any Goods is as set out in the Website or other form of advertisement. Any description is for illustrative purposes only.

13.In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

14.All Services which appear on the Website are subject to availability.

15.We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

16.You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).

17.Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

18.You must agree to our Disclaimer on our website.

19.You agree to adhere, in so far as is possible, to the advice and information given through the Services. We do not accept any liability for any detriment whereby you have deviated from the advice supplied through the Services.

Personal information

20.We retain and use all information strictly under the Privacy Notice.

21.may contact you by using e-mail or other electronic communication methods and you expressly agree to this.

Basis of Sale

22.The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

23.The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

24.A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the



25.No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

26.We intend that these Terms of Use apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business.

Fees and Payment

27.The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily or half-day rate basis.

28.Fees and charges include VAT at the rate applicable at the time of the Order.

29.You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.

Execution of Services

30.We will deliver the Services by the time or within the agreed period or, failing any agreement, within a reasonable time.

31.In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.


Withdrawal and cancellation

32.You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

33.This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. 


Right to cancel

34.Subject as stated in these Terms of Use, you can cancel this contract up to 3 hours before the appointment, and get a full refund. 

35.If you cancel or request to reschedule within 3 hours of the appointment, there will be a charge of £20.

36.The cancellation period will expire 3 hours before the booked appointment. 

37.To exercise the right to cancel or reschedule, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. by email). In any event, you must be able to show clear evidence of when the cancellation was made.

38.You can cancel or reschedule by accessing our website and emailing caroline@yourgoodhrguardian. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.

39.To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel or reschedule before the cancellation period has expired.

Commencement of Services in the cancellation period

40.We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.

Effects of cancellation in the cancellation period

41.Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you.

Effects of cancellation after the cancellation period

42.If you cancel this Contract, or request rescheduling, we will reimburse to you all payments received from you, minus £20.

Timing of reimbursement

43.We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

44.For the purposes of these Cancellation Rights, these words have the following meanings:

a.distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

b.sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.


45.We will supply the Services with reasonable skill and care.

46.In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).

Duration, termination and suspension

47.The Contract continues as long as it takes us to perform the Services.

48.Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:

a.commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or subject to any step towards its bankruptcy or liquidation.

49.On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

Successors and our sub-contractors

50.Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

51.In the event of any failure by a party because of something beyond its reasonable control:

a.the party will advise the other party as soon as reasonably practicable; and

b.the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's the right to cancel below.



52.Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

53.These Terms of Use should be read alongside, and are in addition to our policies, including our privacy policy (TBC).

54.For the purposes of these Terms of Use:

a.'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

b.'GDPR' means the General Data Protection Regulation (EU) 2016/679.

c.'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

55.We are a Data Controller of the Personal Data we Process in providing the Services to you.

56.Where you supply Personal Data to us so we can provide Services to you, and we Process that Personal Data in the course of providing the Services to you, we will comply with our obligations imposed by the Data Protection Laws:

​a.before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

b.we will only Process Personal Data for the purposes identified;

c.we will respect your rights in relation to your Personal Data; and

d.we will implement technical and organisational measures to ensure your Personal Data is secure.

57.For any enquiries or complaints regarding data privacy, you can email:

Excluding liability

58.The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.


Governing law, jurisdiction and complaints

59.The Contract (including any non-contractual matters) is governed by the law of England and Wales.

60.Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

61.We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs, clients should contact Your Good HR Guardian to find a solution. Your Good HR Guardian will aim to respond with an appropriate solution without delay.


62.These Terms of conditions were created using a document from Rocket Lawyer (



Your Good HR Guardian provides HR advice and support services to the individual(s), i.e. “the Client”, either verbally, through its website and social media platforms, or in person. The advice and support services are to be taken and acted upon solely at the Client’s own risk and responsibility. Your Good HR Guardian can in no way be liable or responsible for any direct, indirect, consequential, or incidental adverse or detrimental effects or impacts whatsoever on the Client, whether arising out of, or in connection with, the use of Your Good HR Guardian’s advice or support services, or the contents of its website and/or social media platforms.

Whereby the Client is in need of employment legal advice or information, it is their responsibility to determine whether they should seek employment legal advice from an employment solicitor. 

Your Good HR Guardian takes no responsibility for any advice or information provided by any third parties, such as, employment solicitors.

Whilst Your Good HR Guardian strives to make all advice and information on the website and social media platforms as timely and accurate as possible, Your Good HR Guardian makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of its site or social media platforms, and expressly disclaims liability for errors and omissions in their content.

Your Good HR Guardian will provide opinions and commentary on HR topics, and occasionally use past and personal experiences to provide commentary on these topics. The comments are the opinion alone of Your Good HR Guardian and purely subjective. Any employment or people referred to in these commentaries are kept anonymous and all efforts are made to ensure they remain unidentifiable. Your Good HR Guardian cannot accept any liability for any attempts to identify the employment or people referred to within these commentaries, whether successful or not, nor any potential damages that ensue.

Your Good HR Guardian cannot be held responsible for any comments left by followers and/or others on Your Good HR Guardian’s website or social media platforms.

All content on Your Good HR Guardian’s website or social media platforms is subject to copyright and may not be reproduced in any form without the express written consent of Your Good HR Guardian. Requests for permission to reuse copyrighted content should be submitted to the email address below.

Your Good HR Guardian reserves the right to make additions, deletions, or modification to the contents of its advice and support services, at any time, and without prior notice. 


Your Good HR Guardian cannot warrant that the website is free of viruses or other harmful components.

For any questions about this Disclaimer, please contact:

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